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Frequently Asked Questions

  • Q: Why is my alarm not working?
    A: Check for a green READY light. The solid green light means your windows and doors are closed and your system is ready to arm. No green light means that a door/window is open or the motion sensor is being activated. Close all doors and windows and check for green light. Once you have a solid green light, try arming again.

  • Q: How do I set my alarm?
    A: Once you have a green ready light, do the following. To arm while Staying inside FOUR DIGIT CODE + Stay (3). To arm when you are leaving AWAY press FOUR DIGIT CODE + Away (2). To Disarm press FOUR DIGIT CODE + Off (1).

  • Q: Why is my chime not working on my keypad?
    A: To turn chime on push FOUR DIGIT CODE + 9 (chime)
    To turn chime off push FOUR DIGIT CODE + 9 (chime)

  • Q: Why didn't someone call me when my alarm went off?
    A: You may have reached the keypad with the correct code before the alloted time had passed in order send a signal to Central Station. If you have any questions regarding your alarm, or would like to test your system please call the Brantley, Inc. office at 702-839-5022

  • Q: Why does my keypad say FC?
    A: FC means failure to communicate. If you have had any change in phone companies or any work done on your phone system, this may have affected your communication line to Brantley, Inc. Central Station. Call immediately for service.

  • Q: Why does my keypad say AC?
    A: AC simply means that your alarm has power.

  • Q: Why does my Keypad say NO AC?
    A: No AC means no power. Please call Brantley, Inc. for service.

  • Q: How do I change my Master Code?
    A: FOUR DIGIT CODE + 802 + NEW four digit code + NEW four digit code.

  • Q: What happens to my alarm system if I move?
    A: If you have been a valued customer of Brantley, Inc. for 2 years or more, you will get a $100 off discount to relocate your system to your new home.

  • Q: How does my Brantley, Inc. Alarm System work?
    A: Once your have set your alarm, either armed STAY or AWAY, all of your zones are activated. If a zone is tripped your alarm will sound and a signal is then sent to Brantley, Inc. Central Station via a telephone line. Once one zone is tripped, your alarm wait for another violation and another signal is sent and also your siren will sound again. Once you enter a good code and off (#1) your alarm will stop sending signals to Central Station. If there is NO phone line a cell-back can be used to transmit a signal instead of a phone line.

  • Q: If I have call waiting on my phone service, will it affect my alarm?
    A: No. You may have call waiting and there is no affect on your alarm.

  • Q: How do I add, or change people listed on my contact list?
    A: Please complete the "Contact List" form and either Fax, email, or mail it into Brantley, Inc.

  • Q: Can Brantley, Inc. turn off my alarm if there is a problem?
    A: No. The only way to disarm or turn off your alarm is from your keypad or wireless remote.

  • Q: Will my alarm sound until someone turns it off?
    A: No. You siren will sound for a pre-determined amount of time set by your installer. Each additional activated zone will sound the siren again for the pre-determined amount of time.

  • Q: What happens when the panic and fire buttons are pressed on the keypad?
    A: If these emergency buttons are pressed and held for 3 seconds, police are dispatched immediatley.

  • Q: What happens if my power goes out? Will my alarm still work?
    A: Once your power goes out, you have a back-up battery to keep your alarm on for several hours. If your battery goes low at any time, your keypad will notify you, and will send Brantley, Inc. a low battery signal. If this occurs please call Brantley, Inc. for service.

  • Q: Can I use VOIP phone service?
    A: Brantley, Inc. reccomends a traditional analog phone line or cell back-up service for the most reliable form of communication. Very few VOIP servcies work and are not proven to be as reliable yet.

I live alone and I always had my dogs as my alarm for many years. Once one of my dogs passed and the other was aging I needed another form of security. When I called Brantley they explained to me that even though I had dogs, I could still use an alarm. Their sensors have pet immunity so I could set my alarm even when the dogs were inside. I have had Brantley as my security company for many years now and will continue for many more.
Laura M.